m
mensumov

Elmar M.

@mensumov
5,0(3)

Customer Support, Operations Specialist

Azerbeidzjan
Engels, Russisch, Turks, Azerbeidzjaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi, I'm Elmar, a customer support and operations professional with 3+ years of experience in international hospitality, including Marriott properties. I specialize in customer support, guest communication, complaint resolution, reservations, administrative tasks, and Excel. I speak Azerbaijani and Turkish natively, with professional proficiency in English and Russian. I'm reliable, detail-oriented, and currently developing my skills in Manual QA and software testing.... Lees meer

Skills

m
mensumov
Elmar M.
offline • 

Werkervaring

Marriott_International

Marriott International

3 yrs 3 mos

Front Office Supervisor

Oct 2024 - Jul 2026 • 1 yr 9 mos

Managed front office operations and customer experience in an international Marriott property. Handled guest inquiries, complaints, service recovery and complex customer situations Coordinated daily front office operations and room inventory Trained and onboarded 10+ front office associates Worked toward departmental guest satisfaction and upselling KPIs Improved service recovery practices, contributing to a 25% reduction in guest rebates Used Opera PMS, MS Office and other operational systems

Guest Service Agent

Apr 2023 - Oct 2024 • 1 yr 6 mos

Provided front office and guest service support in a large Marriott property. Managed room allocation and inventory for 800+ rooms Assisted with reservations and guest requests Supported training of new front desk associates Handled guest concerns and service recovery Delivered personalized guest service according to Marriott standards