Mercy N

International Account/Client Manager

SaaS • Fulltime

Mar 2024 - Present • 2 yrs 5 mos

• Managed executive calendars and coordinated meetings across multiple time zones, scheduling appointments, preparing agendas, and sending timely reminders. • Build and maintain strong relationships with local and international clients to ensure satisfaction and longterm partnerships. • Delivered tailored demo presentations on AML & KYC solutions like Name Screening and API Integration. • Acted as the primary point of contact for client inquiries, concerns, and service requests while ensuring timely resolution of client issues. • Generated and managed invoices and payment subscriptions ensuring accurate billing and timely payment collection. • Sourced and followed up on B2B leads using Sales Navigator, Skrapp, and Instantly. • Supported due diligence efforts by gathering adverse media and sanctions data to enhance platform integrity. • Provided IT-adjacent administrative support in a technology company environment.

CUSTOMER SERVICE SALES REPRESENTATIVE

wholesaller • Parttime

Mar 2021 - Sep 2021 • 6 mos

Warmly greeted and assisted all visitors and clients creating a positive, professional first impression and ensuring every person felt welcomed from the moment they arrived. • Answered, screened, and directed all incoming phone calls promptly taking accurate messages and routing inquiries to the appropriate staff member efficiently. • Managed all incoming and outgoing mail, parcels, and deliveries; logging receipt, notifying recipients, and ensuring timely distribution across the office. • Maintained the reception area to the highest standard keeping the space clean, tidy, well-stocked with necessary materials, and presentable at all times. • Assisted with data entry, filing, scheduling, and general administrative tasks as requested. • Resolved visitor and client queries courteously and professionally, escalating where necessary and always following through to resolution.