m
micheal_assist

Faisal

@micheal_assist

Customer Support QA Specialist Excel Canva Expert

Pakistan
Engels, Urdu
Sommige informatie wordt in het Engels weergegeven.
Over mij
Detail-oriented Customer Support Specialist, Chat QA Auditor, and Data Analyst experienced in error tracking, quality assurance, and operational reporting. With a 70 WPM typing speed, I deliver fast, accurate support while ensuring strict QA compliance. I also build clear Excel/Sheets reports and design visual assets using Canva. Core Services: • Live Chat & Email Customer Support • QA Auditing & Error Tracking • Excel & Google Sheets Data Entry/Reporting • Custom Graphic Design via Canva • Fast & Accurate Data Processing (70 WPM) Let’s connect and optimize your operations!... Lees meer

Skills

m
micheal_assist
Faisal
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

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Portfolio

Werkervaring

IT_Services Hub

Customer Support Specialist / Quality Assurance Representative

IT Services Hub • Fulltime

Jun 2024 - Sep 2026 • 2 yrs 3 mos

Handled direct customer care inquiries, delivering clear, prompt, and high-quality responses. Monitored agent performance and conducted daily Quality Control (QC) tracking to identify and log operational errors. Developed custom spreadsheets and Google Apps Script tools to track agent error rates, summarize key metrics, and support coaching sessions. Identified common workflow mistakes and provided feedback to improve service quality and team efficiency.