Michelle C

Project Manager

R1 RCM • Fulltime

Nov 2023 - Present • 2 yrs 10 mos

Lead client onboarding projects from SOW signature through go-live, managing multiple implementations at once each with a dedicated cross-functional team. Consistently deliver all projects on time, with over 50% completed ahead of average cycle times - expediting revenue realization and improving client satisfaction. Create and manage end-to-end project plans, tracking tasks, milestones, and dependencies. Proactively identify and mitigate risks to resolve issues before they impact delivery timelines, escalating when necessary. Independently manage a portfolio of complex, high-value projects exercising judgment in scheduling decisions, prioritization, and go-live flexibilities to ensure quality and timeliness. Develop and present status reports to internal and external stakeholders, ensuring transparency and accountability. Established a new project initiation process and created collateral to decrease overall project timelines and allow for more effective kickoffs and reduce project timelines. Contribute to continuous improvement efforts by refining onboarding processes, streamlining training processes, and updating internal documentation.

Associate Project Manager

TCWGlobal • Freelance

Sep 2025 - Mar 2026 • 6 mos

Employed as a contractor through TCWGlobal and provided Project Management services to Global Healthcare Exchange (GHX). Optimized and delivered regular executive reporting to provide clearer performance insights, accelerating data-driven decision making and increasing leadership alignment. Standardized departmental reporting and validated metrics, increasing data accuracy and reinforcing executive confidence in performance reporting. Acted as the main resource for any additional administrative or reporting project needs identified by executive leadership.

Program Coordinator

Fairfax Behavioral Health • Fulltime

Sep 2019 - Oct 2023 • 4 yrs 1 mo

Led program development and process improvement projects for five concurrent behavioral health programs. Managed cross-functional teams, aligned schedules, and optimized resources to drive program scalability, enhance service delivery, and meet organizational goals. Spearheaded program expansion that increased service capacity by 350%. Facilitated project documentation, stakeholder updates, and communication workflows across clinical and administrative teams. Improved efficiency and consistency through the creation of standardized templates and support materials. Promoted from Mental Health Technician → Discharge Planner → Program Coordinator, reflecting strong leadership, initiative, and operational impact.