Mikhail M

Data Analyst

Self-Employed • Freelance

Aug 2023 - Present • 2 yrs 9 mos

- Designed and delivered custom dashboards in Power BI and SQL, helping clients track KPIs such as revenue growth, churn, and campaign performance. - Conducted ad hoc analyses using Python and SQL to uncover trends in customer behavior, marketing attribution, and operational efficiency. - Built automation scripts that minimized manual work and increased accuracy for recurring reports. - Collaborated with clients in SaaS and E-commerce to translate business questions into actionable data insights. - Created data storytelling visuals that helped non-technical stakeholders make informed decisions.v

Account Operations Manager

Nokia Networks • Fulltime

Dec 2013 - Oct 2022 • 8 yrs 10 mos

- Developed and integrated automation process which led to reduce ordering and acceptance time by 75 % - Automated and maintained the database for all documents received from customers, resulting in a 30% increase in efficiency and accuracy in document distribution - Streamlined offer preparations by logging agreed activities, informing team members of their deadlines, and collecting necessary documents, which led to a 20% reduction in offer submission time; - Organized financial planning in Salesforce CRM (Sales/Risk Orders/Trials), resulting in increased accuracy and efficiency in reporting and analysis. - Efficiently facilitated the seamless transition of a sub-project to a new support organization, ensuring a smooth hand-off and uninterrupted operations.