m
mintuthegreat

Mintu M

@mintuthegreat
4,6(35)

Virtual assistance, translation, and support, all in one

India
Engels, Hindi, Bengaals
Sommige informatie wordt in het Engels weergegeven.
Over mij
I’m Mintu, and I bring over 9 years of experience in providing seamless virtual assistance, precise English to Bengali translations, and exceptional customer support. As your virtual assistant, I’ll handle everything from administrative tasks and social media management to research and data entry—allowing you to focus on what matters most: growing your business. Need expert translation services? I’m here to ensure your content is accurate, culturally relevant, and tailored to engage your Bengali-speaking audience. ... Lees meer

Skills

m
mintuthegreat
Mintu M
offline • 

Portfolio

Werkervaring

MOST

CUSTOMER SUPPORT SPECIALIST

MOST • Fulltime

Dec 2020 - Present • 5 yrs 10 mos

Customer Support Specialist | Live Chat & Email Support Expert I am an experienced Customer Support Specialist with a strong background in handling customer inquiries through live chat, email, and ticketing systems. I specialize in providing professional, friendly, and solution-oriented support while maintaining high customer satisfaction. * Assisted customers with account-related issues, payments, withdrawals, deposits, and general inquiries. * Resolved customer concerns efficiently while maintaining service quality and company standards. * Handled multiple chats simultaneously in a fast-paced environment. * Escalated complex issues to relevant departments and ensured timely follow-up. * Maintained accurate records of customer interactions and resolutions. **Key Achievements** * Consistently maintained high customer satisfaction scores. * Successfully resolved a large volume of customer inquiries while meeting response-time targets. * Improved customer retention through effective problem-solving and clear communication. * Recognized for professionalism, patience, and attention to detail in customer interactions. * Developed strong expertise in conflict resolution and customer relationship management. **Skills** ✔ Live Chat Support ✔ Email Support ✔ Customer Service ✔ Ticket Management ✔ Problem Solving ✔ Complaint Resolution ✔ CRM Tools ✔ English Communication ✔ Customer Retention ✔ Multitasking I am committed to delivering excellent customer experiences and helping businesses build strong relationships with their customers.