Miranda G

QA and Health Care Benefit Specialist

Teleperformance • Fulltime

Feb 2024 - Feb 2026 • 2 yrs

My experience in Quality Assurance has involved auditing customer interactions, documentation, and service workflows to ensure alignment with company policies, regulatory requirements, and performance standards. I have conducted detailed reviews of bilingual communications and service engagements to assess accuracy, compliance, and quality of delivery in both English and Spanish-speaking environments. Through systematic evaluation processes, I provided performance feedback to support staff and implemented recommendations to enhance customer experience outcomes and operational consistency. My QA responsibilities required strong analytical skills, attention to detail, and the ability to identify discrepancies in documentation, service delivery, and translation accuracy. I am experienced in reviewing case notes, call documentation, written correspondence, and service records to ensure clarity, completeness, and adherence to established guidelines. This role strengthened my ability to evaluate language use within professional contexts and reinforced my commitment to maintaining high standards in both communication and procedural accuracy. Certified Health Benefits Specialist As a certified Health Benefits Specialist, I have provided direct support to individuals navigating complex healthcare systems, insurance plans, and eligibility requirements. My responsibilities included explaining coverage options, assisting with enrollment processes, resolving billing or claims-related concerns, and ensuring clients understood their benefits and available services. This role required the consistent use of bilingual communication skills to serve Spanish-speaking populations with clarity and cultural sensitivity. I routinely translated benefits information, policy explanations, and service instructions to ensure equitable access to healthcare resources for non-English-speaking clients.

Spanish Teacher

Pickens County Board of Education • Fulltime

May 2023 - Feb 2024 • 9 mos

Spanish Teacher & Program Coordinator (Virtual Learning) Experience Summary: Over a period a year, I taught Spanish across four schools simultaneously, overseeing four facilitators while managing a comprehensive virtual learning program. My responsibilities included curriculum development, lesson planning, synchronous online instruction, and real-time classroom management, ensuring consistent, high-quality language education across all sites. Key Responsibilities & Achievements: Delivered live virtual Spanish lessons to students in grades K–12 across four different schools, managing multiple classrooms concurrently with high engagement and participation. Supervised and supported four facilitators, providing guidance on teaching methodologies, student engagement, assessment strategies, and classroom management in a virtual environment. Developed and implemented a unified curriculum that aligned with language proficiency standards, integrating cultural studies, grammar, conversation practice, and literature. Monitored student progress and facilitated individualized learning plans for students requiring additional support or advanced challenges. Conducted professional development sessions for facilitators to enhance their virtual teaching skills, digital resource utilization, and student assessment techniques. Utilized online teaching platforms, video conferencing tools, and interactive digital resources to create immersive and interactive language learning experiences. Coordinated across schools to standardize lesson pacing, evaluation metrics, and grading criteria, ensuring equitable learning opportunities for all students. Maintained clear communication with students, parents, and school administrators to address academic progress, challenges, and learning outcomes. Skills Demonstrated: Leadership & Team Supervision Virtual Classroom Management Curriculum Design & Implementation Multi-School Coordination Student Assessment & Progress Monitoring