
Mirel B
Virtual Assistant, Data Entry, Research and Analysis
Skills

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Werkervaring
Slot Manager
Royal Caribbean International • Fulltime
Jun 1999 - Oct 2021 • 22 yrs 4 mos
Oversaw daily slot operations in high-traffic, customer-focused casino environments across multiple ships, coordinating with cross-functional teams and managers to ensure strategic, cohesive operations.Gained extensive expertise across multiple slot and arcade machine manufacturers and table games equipment; operated the Oasis 360 slot accounting system and Bravo gaming tables system.trained, and supervised multidisciplinary personnel, building strong cross-functional expertise spanning HR, executive management, guest services, finance, security, retail, housekeeping, and facilities.Took part in casino floor layout planning and build-out for new ship construction, including the casino on one of the largest ships at sea, plus multiple slot floor overhauls.Helped implement new policies and procedures, identifying opportunities to enhance team performance, maximize efficiency, and reduce costs.Managed high-priority VIP guests, overseeing enrollment into the casino VIP Program and coordinating exclusive events to drive engagement.Supported the implementation of a play-based discount program for returning guests, which increased repeat-customer frequency and generated additional revenue.Temporarily filled the role of Marketing & Revenue Manager (May – August 2020)