
Saber Hossain
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Process & Compliance Executive
Pathao Limited • Parttime
Jun 2024 - Present • 1 yr 11 mos
I have been working at Pathao Courier as an Executive in Process & Compliance (Issue Resolution) for the past 3 years. My role focuses on resolving operational issues, maintaining service quality, and ensuring compliance with company procedures. Key Responsibilities & Achievements: • Managed and resolved customer and operational issues efficiently • Maintained compliance with company policies and service standards • Coordinated with multiple departments to ensure smooth courier operations • Improved issue resolution time and customer satisfaction • Handled high volumes of cases while maintaining accuracy and quality This experience has strengthened my problem-solving, communication, and operational management skills, which I apply to deliver reliable and professional service to clients.