Marissa

Customer qualification specialist

Owen • Fulltime

Jun 2016 - Present • 9 yrs 11 mos

Experienced administrative and customer support professional with a strong background in healthcare operations, client communication, and virtual support services. Skilled in managing high-volume customer interactions while maintaining professionalism, accuracy, and organization in fast-paced environments. Responsibilities included: • Customer service and client support • Appointment scheduling and calendar coordination • Data entry and record management • Insurance verification and documentation processing • Email and inbox management • Inbound and outbound phone support • Fax management and document organization • Maintaining accurate customer records • Assisting patients with account and service inquiries • Coordinating communication between departments and clients Demonstrated strong multitasking, communication, and organizational skills while providing compassionate and efficient support to customers and healthcare teams. Experienced in handling sensitive information with confidentiality and professionalism. Skills: ✔ Administrative Support ✔ Customer Communication ✔ Scheduling & Coordination ✔ Data Entry ✔ Inbox Management ✔ Phone Support ✔ Attention to Detail ✔ Time Management ✔ Organization & Multitasking