
Mohamed A.
Tech startup operations and project manager
Skills

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Werkervaring
Not Found
Freelance • 1 yr 10 mos
Operations Lead
Apr 2024 - Jul 2024 • 3 mos
* Worked on a governance SaaS product for founders and C-level users * Defined product problems and requirements based on analysis of the existing system * Conducted a full review of the product and identified major gaps between expected and actual readiness * Rewrote parts of product documentation to address incorrect assumptions from earlier market research * Created and maintained the product roadmap and prioritized features * Implemented agile development practices for the engineering team * Coordinated work across engineering, marketing, and sales * Contributed to company-level strategy and OKRs
Operations Owner
Feb 2022 - Feb 2023 • 1 yr
* Worked on a game server orchestration platform (infrastructure + API layer for developers) * Coordinated with engineering, DevOps, and business teams on ongoing development and delivery * Implemented agile workflows using Linear * Created and maintained the company roadmap * Contributed to the development of a customer metrics dashboard based on client requests * Supported infrastructure-related improvements including service sharding and staged releases * Participated in improving server utilization (increasing number of games per server) * Established a process for collecting customer feedback to support prioritization * Managed relationships with multiple infrastructure providers
Implementation Specialist
Nov 2020 - Jun 2021 • 7 mos
* Supported developers integrating with the company SDK * Resolved technical integration issues and provided guidance to developers * Built a self-integration tool for the SDK * Collected developer feedback and relayed it to the product team * Rewrote and maintained technical documentation