Sahil

Compliance Analyst

Amazon • Fulltime

Mar 2020 - Sep 2024 • 4 yrs 6 mos

Senior Compliance Analyst •Managed a team of associates for ASIN quality validation, performing final cross- checks and bulk reviews using internal tools, consistently maintaining 98%+ accuracy. •Led process improvement initiatives by analyzing data and metrics, resulting in a 35% reduction in errors and 22% faster turnaround time. •Conducted Root Cause Analysis (RCA) on critical escalations across all marketplaces and implemented corrective actions, reducing repeat issues by 40%. •Built and maintained strong relationships with global stakeholders and internal teams through regular communication and collaboration. •Handled compliance and risk management, ensuring full adherence to legal and industry standards while successfully supporting external audits. •Developed and updated SOPs, standardized processes, and provided risk mitigation guidance to business teams. •Prepared and presented weekly and monthly WBR reports to senior leadership, highlighting key metrics, improvements, and recommendations

Customer Relations

Apple • Fulltime

Sep 2018 - Dec 2019 • 1 yr 3 mos

Process Specialist Mac OS CR -Customer Relations •Managed end-to-end Customer Relations and Business Development for high- profile Apple clients including C-level executives, celebrities, media houses, and enterprise accounts. •Built and maintained strong long-term relationships with VIP clients, ensuring exceptional service experience and 98.7% CSAT scores consistently. •Handled Tier-2/Tier-3 escalations for complex Mac OS and hardware issues while maintaining premium client etiquette and urgency. •Conducted Quarterly Business Reviews (QBRs) with 15+ key accounts, identifying upgrade opportunities and delivering personalized Mac health reports. •Achieved 142% of quarterly targets through proactive upselling of AppleCare+, MacBook Pro/Max upgrades, Mac Studio, and Studio Display solutions. •Closed high-value deals worth ₹4+ lakhs by converting service interactions into business opportunities for loyal clients. •Coordinated priority repairs, on-site visits, and same-day resolutions for high- profile clients to minimize business disruption. •Received “Apple StarPerformer” recognition for outstanding problem resolution and client satisfaction in critical cases. •Mentored new team members

Tester

Mahindra Group • Fulltime

Dec 2015 - Jan 2018 • 2 yrs 1 mo

Software Tester •Virtual and Boardroom connects with the Software Developer and other floor associates to understand the functionality of the software to test the software . •Figure out the expectation and the outcome functionality of the software to create the test cases and run the software accordingly . •Give a roadmap and milestone timeline for the completion of the task . •Kept scripts and test cases updated with current requirements. •Developed and maintained defect databases for known issues. •Defined and identified test cases for new application development. •Improved software quality by executing thorough test cases and identifying critical defects. •Optimized test cases to maximize success of manual software testing. •Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.