Mohamed Hairour

Administrative & Financial Support Assistant

Manpower • Fulltime

Jan 2025 - Dec 2025 • 11 mos

Provided administrative and financial support for a staffing company, assisting employees and internal teams with payroll-related matters, documents, and day-to-day administrative tasks. • Supported bookkeeping and basic accounting-related administrative tasks • Communicated with staff regarding payments, payroll information, and administrative requests • Prepared, checked, organized, and archived financial and employment documents • Followed up on unpaid invoices and payment-related issues • Assisted with accounts receivable and payment tracking • Maintained accurate records and updated internal databases • Responded to employee and client inquiries by email and phone • Coordinated document collection and ensured information was complete and accurate • Handled confidential financial and employee information with professionalism Key skills: Administrative Support, Bookkeeping, Data Entry, Payroll Support, Accounts Receivable, Document Management, Email Management, Staff Communication, Excel, and Financial Administration.

Customer Support Agent

Myopla • Fulltime

Dec 2022 - Dec 2024 • 2 yrs

Customer Support Agent working on the Cdiscount Marketplace, providing customer and seller support in a fast-paced e-commerce environment. • Handled customer inquiries, complaints, and order-related issues • Assisted marketplace sellers with disputes, claims, and account-related requests • Followed up on orders, deliveries, returns, refunds, and customer complaints • Managed cases through back-office tools and internal systems • Communicated professionally with customers and sellers to identify issues and provide appropriate solutions • Escalated complex cases when necessary and ensured proper follow-up • Maintained accurate case records and updated customer information • Developed strong skills in customer service, problem-solving, communication, data entry, and back-office administration

Administrative Assistant

Adecco • Fulltime

Nov 2017 - Sep 2022 • 4 yrs 10 mos

Administrative Assistant supporting Adecco’s daily operations and payment-related activities. • Managed administrative documents, employee records, and payment-related requests • Communicated with employees and clients by email and phone to resolve administrative issues • Prepared and updated Excel reports, tracking files, and dashboards • Handled documents such as payslips, C4 forms, U1 forms, and other employment-related paperwork • Coordinated administrative follow-ups and ensured accurate information processing • Worked in a professional French-speaking environment with strong attention to detail, confidentiality, and deadlines This experience strengthened my skills in administrative support, data entry, Excel, email management, customer communication, and web/online research.