I am a Site Support Engineer at IQVIA with a Bachelor of Science in Computer Information Systems. I have over three years of experience in end-user tech support, resolving over 500 tickets and managin...
Software Installation and Updates: Installing, configuring, and updating operating systems, applications, and business software reliably. This includes ensuring licenses are valid and verifying compatibility with existing systems.
Troubleshooting Common Computer Issues: Identifying and resolving typical user problems such as slow performance, network connectivity issues, printer errors, or software crashes. This can include running diagnostics, system checks, and basic repair commands.
User Assistance: Guiding users to resolve login problems, email setup, file access, and peripheral device configuration, often via phone, chat, or remote-access tools.