MOSTECH

Business Systems Integration & Automation Specialist

Jun 2025 - Present • 1 yr 3 mos

I provide business systems integration and automation services focused on connecting the tools businesses use to manage customers, appointments, communication, payments, and daily operations. My work involves building connected workflows between CRM platforms, messaging systems, scheduling tools, payment platforms, and external applications. I work with technologies and platforms including WhatsApp, Twilio, WATI, Infobip, GoHighLevel, HubSpot, Zoho, Salesforce, Calendly, Stripe, Dubsado, HoneyBook, SMS, email, voice, live chat, APIs, and webhooks. My responsibilities include analyzing workflow requirements, planning automation logic, connecting third-party applications, configuring CRM processes, setting up communication automation, integrating APIs, managing webhook connections, and testing end-to-end workflows. I focus on creating structured automation systems where different business applications can work together. This includes workflows for appointment booking, customer inquiries, lead management, automated communication, follow-ups, payment processes, and cross-platform data movement.

GoHighLevel & CRM Automation Specialist

Mar 2024 - Present • 2 yrs 6 mos

I work on GoHighLevel and CRM automation systems designed to connect customer communication, lead management, appointment booking, follow-up processes, and business operations. My work includes setting up and organizing workflows across WhatsApp, SMS, email, voice, live chat, scheduling systems, and payment-related processes. I help configure automation workflows that support the customer journey from initial inquiry through follow-up, appointment scheduling, communication, and other business processes. I also work with CRM platforms and integrations involving HubSpot, Zoho, Salesforce, Dubsado, HoneyBook, Calendly, Stripe, and external applications. My responsibilities include automation setup, workflow configuration, pipeline organization, lead management processes, appointment automation, communication sequences, API connections, webhook integrations, and testing. I focus on creating workflows that connect different business tools and allow information to move more efficiently between systems.

Twilio & Cross-Channel Automation Developer

Aug 2023 - Present • 3 yrs 1 mo

I build cross-channel automation workflows using Twilio and API-based integrations to connect multiple communication and business systems. My work focuses on creating connected processes involving SMS, WhatsApp, email, voice communication, CRM platforms, and other external applications. I develop and configure workflows that can support customer communication, lead management, automated notifications, follow-up sequences, appointment reminders, communication routing, and data synchronization between platforms. My responsibilities include designing workflow logic, connecting APIs, configuring webhooks, integrating communication channels, organizing automation processes, and testing the complete workflow from trigger to final action. I also work with CRM and business platforms such as HubSpot, Zoho, GoHighLevel, Salesforce, and other systems where integrations are required. The goal of my work is to create structured and connected automation processes that help businesses manage communication across multiple channels from a more organized workflow.