Mrym

AI Engineer | Enterprise AI Solutions

Sep 2024 - Present • 1 yr 8 mos

Develop AI chatbots for websites and WhatsApp that handle customer conversations 24/7. Create document-aware assistants using RAG so answers come from real knowledge sources instead of generic replies. Implement AI flows for lead capture, support queries, and internal knowledge access. Deploy production-ready chatbot systems focused on reliability and business impact.

AI Workflow & CRM Automation Specialist

Oct 2023 - Present • 2 yrs 7 mos

Design AI-powered workflows to automate customer support and routine business tasks. Connect chatbots with CRM tools to capture leads and manage incoming requests automatically. Build smart routing and follow-up automation to reduce manual ticket handling. Customize each automation setup based on client operations and support processes.

AI Chatbot & Knowledge Systems Consultant

Aug 2023 - Present • 2 yrs 9 mos

Built AI chatbots that answer questions using company documents, SOPs, and knowledge bases. Implemented retrieval-based response systems to improve answer accuracy. Integrated assistants with helpdesk and CRM platforms for daily operational use. Delivered tailored chatbot solutions for healthcare and service-focused businesses.