
Shaina Sanduco
Australian NDIS Virtual Assistant
Skills

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Werkervaring
NDIS Virtual Assistant
Healthcare Australia • Fulltime
Dec 2025 - Jul 2026 • 7 mos
• Manage and update participant profiles, service agreements, and electronic client records to Brevity • Coordinate support worker rostering, scheduling, and resolve roster conflicts • Monitor NDIS funding, service bookings, plan end dates, and service delivery information • Review timesheets, attendance records, shift notes, and case documentation • Maintain staff compliance records, including Police Checks, WWCC/NDIS Worker Screening, First Aid, certifications, and expiry tracking • Assist with onboarding new participants and support workers • Prepare documentation for NDIS audits and maintain policies, procedures, and internal trackers • Monitor shared inboxes, respond to routine enquiries, and provide executive/administrative support • Assist with invoicing, billing preparation, data entry, reporting, and file organization • Escalate incidents, complaints, risks, and other urgent matters appropriately • Coordinate with internal teams to ensure smooth service delivery Perform general NDIS administrative and operational support tasks as required