
Mubashir Ali
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"All time favorite"
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Werkervaring
Email & Chat support
Now - Now • Freelance
Jan 2025 - Present • 1 yr 4 mos
Handled high-volume customer email support with a strong focus on customer satisfaction, quick resolution, and brand voice consistency. Managed inquiries related to orders, refunds, product details, and technical issues. Achievements: Maintained 95%+ customer satisfaction (CSAT) Reduced average response time by 40% through workflow optimization Successfully handled 3000+ customer queries/month Increased repeat customer rate by providing excellent support experience Recognized for clear communication and problem-solving skills Improved email templates, reducing handling time and boosting productivity
49 Reviews
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topejordan

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jaimetaich

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daxdunn721
Terugkerende klant

Verenigde Staten
We got a full understanding of what is required
willbladt2025

Verenigde Staten
It was really a positive experience working with this partner. We talked ahead of time to help get him familiarized with the goals of the calls and the content of the program. He provided great advice about call strategy and we were able to modify the script to capture his recommendations. He completed...

sanchezhan

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Reactie van de freelancer

