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Nederlands
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SolarTechPro
@mujahidbilal
Solar Inverter Technical Support Expert
Pakistan
Engels, Urdu
Over mij
I’m a Solar & Inverter Technical Support professional with 10 years of hands-on experience in solar power systems, inverters, batteries, and electrical troubleshooting. I specialize in inverter configuration, fault diagnosis, PV system performance, solar and battery calculations, BMS/CAN communication, MPPT configuration, and PV string design. I focus on finding the actual cause of technical problems and providing practical, reliable solutions for customers, installers, and solar professionals.
Skills
SolarTechPro
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
2D-tekeningen en plattegronden
I will design a professional solar pv system with layout and sld
Technische ondersteuning
I will troubleshoot and configure your solar inverter remotely
Portfolio
Werkervaring
Technical Support Executive
Power Square Solar Energy • Fulltime
Apr 2024 - Present • 2 yrs 4 mos
Customer Support & Troubleshooting: Provide technical assistance to customers regarding the installation, operation, and maintenance of solar inverters and other solar energy equipment. Troubleshoot issues remotely, guiding customers through diagnostic processes, or advising on solutions for technical problems. Respond to customer inquiries via phone, email, or online chat, offering clear, detailed instructions and explanations. System Diagnostics & Technical Assistance: Analyze system performance data to identify faults or inefficiencies in solar energy systems. Assist in diagnosing problems related to inverters, batteries, and other solar components, and offer corrective action or advice for system optimization.
Customer Service Officer
Ronikal Energy • Fulltime
Jan 2017 - Apr 2024 • 7 yrs 3 mos
Engage with customers through various channels (phone, email, in-person) to address inquiries, resolve complaints, and provide information about products/services. Act as a mediator between the customer and internal departments to ensure swift and satisfactory resolution of issues. Educate customers on company policies, procedures, and offerings to enhance their understanding and experience. Maintain accurate records of customer interactions and transactions to track issues and analyze trends for continuous improvement. Ensure service delivery meets company standards by adhering to established protocols and seeking feedback for improvement.
