Muneeb Mughal

Information Technology Support Engineer

Alibaba Group Holding • Fulltime

Oct 2025 - Jan 2026 • 3 mos

* Provided end-to-end technical support for hardware, software, network, operating system, and application-related issues to ensure seamless daily operations. * Installed, configured, upgraded, and reimaged operating systems (Windows/Linux/macOS), including driver management, system hardening, and performance optimization. *Performed root-cause analysis, troubleshooting, and escalation of complex technical issues to higher-level teams while minimizing service disruption. * Utilized ServiceNow and MEDC platforms for incident, request, problem, and change management, ensuring accurate ticket handling and compliance with SLA and ITSM best practices. * Managed user onboarding and offboarding processes, including account provisioning, access permissions, email setup, MFA configuration, and workstation readiness using ServiceNow and MEDC. * Administered Active Directory tasks such as user account creation, password resets, group policy application, and access control management. * Conducted software installation, configuration, patching, updates, and preventive maintenance to maintain secure and reliable systems. * Tracked and managed IT assets, licenses, and inventory, ensuring acCUrate records and lifecycle management through ServiceNow and MEDC. * Created, updated, and maintained internal IT documentation, SOPs, visual guides, and knowledge base articles to improve first-contact resolution and user self-service. *Assisted with network troubleshooting, including LAN/WAN, VPN connectivity, Wi-Fi issues, and printer configurations. * Supported endpoint security measures such as antivirus, endpoint protection tools, encryption policies, and system compliance checks. * Ensured adherence to internal IT policies, security standards, data protection guidelines, and monitoring procedures for a stable and secure IT environment. * Collaborated with cross-functional teams and vendors to resolve technical issues, deploy solutions, and improve overall service delivery.

Daraz Last Mile System Operator

Daraz • Fulltime

Aug 2022 - Nov 2022 • 3 mos

* Manage the inbound process for parcels, ensuring all incoming packages are scanned, recorded accurately, and prepared for last mile delivery operations. * Prepare detailed Delivery Runsheets (DR) for riders, organizing daily delivery routes to ensure timely and efficient parcel deliveries to customers. * Generate DRs for Self Collection parcels, coordinate and dispatch these parcels to designated Self Collection stations, and ensure smooth handover for customer pickup. * Handle parcels from NSA (Non-Serviceable Areas) where Daraz riders are unable to deliver, prepare NSA DRs, and coordinate the transfer of these parcels to partner delivery companies such as Leopards and TCS to maintain customer satisfaction. * Process Return to Vendor (RTV) parcels by managing undelivered or returned items, ensuring accurate documentation and secure transfer of goods back to the warehouse. Maintain clear communication with riders, warehouse staff, and third-party delivery partners to resolve any operational issues and ensure all processes comply with company policies. * Contribute to smooth and timely last mile operations by maintaining accurate system records, monitoring parcel flow, and supporting the overall delivery network.

Graphic Designer

ilyas Mughal Printing Press • ZZP

Dec 2018 - Jun 2022 • 3 yrs 6 mos

* Learned the fundamentals of graphic design, including principles of layout, typography, spacing, and visual hierarchy to create clear and attractive print materials. * Gained hands-on experience working with professional design software and tools, developing practical skills to produce artwork suitable for commercial printing. * Developed an understanding of standard sizes and dimensions used for various printed products such as flyers, brochures, business cards, certificates, and other marketing materials. *Studied colour theory and learned how to choose and apply suitable colour combinations that are effective for different print requirements and brand guidelines. * Learned how to prepare design files in the correct formats and resolutions required for high-quality printing, ensuring colours and elements appear as expected in the final output. * Assisted senior designers and press operators in reviewing and proofing designs before sending them to print, gaining insight into quality control and error checking. Communicated with the production team to discuss design specifications, materials, and print methods to achieve the best results for each project. * Observed and learned about different printing techniques such as offset and digital printing, and understood how each method affects design choices, colour accuracy, and material selection. * Supported the team in managing multiple small-scale projects, helping meet tight deadlines while maintaining quality and attention to detail.