Muneeb Mughal

Information Technology Support Engineer

Alibaba Group Holding • Fulltime

Oct 2025 - Jan 2026 • 3 mos

* Provided end-to-end technical support for hardware, software, network, operating systems, and application-related issues to ensure seamless daily operations. * Installed, configured, upgraded, and reimaged Windows, Linux, and macOS systems, including software installation, patching, driver management, and performance optimization. * Utilized ServiceNow and MEDC for incident, request, problem, and change management, ensuring accurate ticket handling, SLA compliance, and ITSM best practices. * Managed user onboarding and offboarding, administered Active Directory, and handled account provisioning, access permissions, email setup, MFA configuration, and workstation readiness. * Conducted software installation, configuration, updates, patching, and preventive maintenance to maintain secure and reliable systems. * Performed troubleshooting, root-cause analysis, and escalation of complex hardware, software, LAN/WAN, VPN, Wi-Fi, and printer issues while minimizing service disruption. * Managed IT assets, software licenses, inventory, and technical documentation, including SOPs and knowledge base articles, to support efficient IT operations. * Supported endpoint security, system compliance, and adherence to organizational IT policies while collaborating with cross-functional teams and vendors to improve service delivery. * Provided user training and technical guidance on IT systems and best practices to enhance productivity and reduce recurring issues.

Daraz Last Mile System Operator

Daraz • Fulltime

Aug 2022 - Nov 2022 • 3 mos

* Managed inbound parcel operations by scanning, recording, and preparing shipments for last mile delivery processes. * Prepared Delivery Runsheets (DR) for riders, Self Collection parcels, and NSA parcels to support timely and efficient deliveries. * Coordinated with riders, warehouse staff, and third-party delivery partners such as Leopards and TCS for smooth parcel movement. * Processed Return to Vendor (RTV) parcels, ensuring accurate documentation and secure transfer of returned items. * Maintained accurate system records, monitored parcel flow, and supported daily last mile operations according to company policies.

Graphic Designer

ilyas Mughal Printing Press • ZZP

Dec 2018 - Jun 2022 • 3 yrs 6 mos

* Developed graphic design skills including layout, typography, spacing, visual hierarchy, and colour theory to create effective print materials. * Created print-ready artwork for flyers, brochures, business cards,certificates, and other marketing materials using professional design software. * Prepared design files with correct formats and resolutions, ensuring high-quality printing and accurate colour output. * Assisted senior designers and press operators with design review, proofing, and quality checks before production. * Collaborated with the production team to understand printing methods, materials, and project requirements while supporting multiple design projects.