Munira

Freelancer

Fiverr • Freelance

May 2018 - Present • 8 yrs 5 mos

Highly accomplished Freelance Document Specialist with a proven track record of successfully processing, formatting, and converting critical business documents for international clients, ensuring 100% compliance with localized standards. Expert at recreating and modernizing complex scanned, image-based, and handwritten documents into fully editable Microsoft Word and Google Docs formats while maintaining absolute structural fidelity. Adept at complex data handling and quality assurance, eliminating inconsistencies across high-volume administrative workflows to achieve an exceptional 99.8% accuracy rate. Trusted by global clients for maintaining strict data confidentiality, seamless written communication, and a 95% client satisfaction rate, while independently managing multiple high-priority projects and delivering all final revisions on or ahead of schedule.

Key Account Manager

REDX • Fulltime

Sep 2023 - Aug 2024 • 11 mos

Developing and sustaining solid relationships with key clients that bring in the most income for the company. Addressing and resolving key clients' complaints. Acting as the main point of contact between key clients and internal teams. Setting up meetings with potential clients and listening to their wishes and concerns.

Customer Service Executive

Bengal Airlift Limited • Fulltime

Dec 2021 - Sep 2023 • 1 yr 9 mos

Answer incoming calls and respond to accordingly. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Provide product and service information to customers. Document all call information according to standard operating procedures. Follow up customer calls where necessary. Complete call logs and reports. Other duties as assigned.