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muntasirbilal87

Muntasir Bilal

@muntasirbilal87

AI and Data Expert

Canada
Engels, Arabisch, Bengaals
Sommige informatie wordt in het Engels weergegeven.
Over mij
Driven and detail-oriented Biological Science undergraduate with a passion for research, data analysis, and team collaboration. Proven ability to adapt quickly in dynamic environments and contribute meaningfully to cross-functional goals. Experienced in both client-facing roles and operational processes, with a growing foundation in scientific and technical communication. Actively seeking opportunities to translate academic knowledge into tangible impact within a forward-thinking organization.... Lees meer

Skills

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muntasirbilal87
Muntasir Bilal
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Generatie van afbeeldingen
I will do any kind of ai image generation for you
VanafUS$ 20 / projectMeer informatie

Werkervaring

Peloton

Customer Experience Associate

Peloton • ZZP

Jan 2024 - Aug 2024 • 7 mos

- Delivered high-touch customer support through live chat, email, and phone, achieving a 95% satisfaction rate. - Reduced support ticket resolution time by 30% by refining response workflows and knowledge base content. - Acted as liaison between product and support teams to address technical escalations and enhance user experience. - Trained and mentored new team members, improving onboarding efficiency and team KPIs.