Nauman Zafar

CUSTOMER SERVICE REPRESENTATIVE (CSR) - USA CAMPAIGN

Ibex Globel • Fulltime

Feb 2022 - Present • 4 yrs 3 mos

Providing professional customer support via phone, email, and live chat. I handle a high volume of customer inquiries while maintaining a polite, empathetic, and solution-focused approach. My responsibilities include resolving customer complaints, assisting with account management, service requests, and billing or technical issues, and ensuring a positive customer experience. I accurately document all interactions and case updates using CRM systems, ensuring data integrity and compliance with company standards. I collaborate with internal teams to resolve complex issues efficiently and consistently meet performance targets such as response time, resolution rate, and customer satisfaction (CSAT). This ongoing role has strengthened my communication, multitasking, and problem-solving skills in a fast-paced, high-performance environment.

Virtual Bookkeeping & Inventory Support Specialist

NICHOLSON & SAVILLE LEADING FOOD SUPPLIER SYDNEY • Freelance

Dec 2013 - Dec 2021 • 8 yrs

Freelance Assistant Bookkeeper | Inventory & Admin Support I worked as a Freelance Assistant Bookkeeper for a Sydney-based food supply company, providing remote bookkeeping, inventory, and administrative support. I used QuickBooks to accurately record, review, and manage financial and operational data. My responsibilities included stock monitoring, inventory control, order processing, supplier coordination, and report generation. I also managed dispatch records, coordinated with drivers for timely deliveries, and communicated with customers regarding shipment status. Additionally, I assisted in training new staff on company procedures and safety protocols. This role strengthened my skills in accuracy, reporting, coordination, and remote operations management.