n
ndiritu_mugo

Stephen N

@ndiritu_mugo

Network and Cloud Support Engineer Cisco Meraki Fortinet Azure

Kenia
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I help small businesses and IT teams troubleshoot, document, and improve Cisco, Meraki, Fortinet, and Azure networks. I investigate connectivity problems, review monitoring alerts, analyze network issues, create clear network diagrams, and provide practical step by step recommendations. I have over two years of experience in network operations and infrastructure monitoring, supporting clients across East Africa. My certifications include Cisco Enterprise Core, Cisco Meraki, Microsoft Azure Fundamentals, Sophos, Fortinet, and ITIL. I communicate clearly and protect client information.... Lees meer

Skills

n
ndiritu_mugo
Stephen N
offline • 

Bekijk mijn diensten

Technische ondersteuning
I will provide remote IT support and network troubleshooting
VanafUS$ 15 / projectMeer informatie
Implementatie en uitrol van AI
I will set up ai tools, custom prompts, and automated workflows for your business
VanafUS$ 50 / projectMeer informatie

Portfolio

Werkervaring

NTT_DATA

Network Engineer

NTT DATA • Fulltime

Mar 2021 - Present • 5 yrs 7 mos

Provide technical support for network operations and infrastructure monitoring across East Africa. Troubleshoot and escalate incidents involving Cisco, Cisco Meraki, Fortinet, Azure, and related infrastructure. Monitor network health, investigate alerts, document incidents, communicate with internal and wholesale clients, and provide clear updates and resolution guidance. Work collaboratively with technical teams while following ITIL-based support processes.