Neehad Umar

DevOps Engineer

MonetizeNow • Fulltime

Nov 2025 - Present • 1 yr

Working as a DevOps Engineer at MonetizeNow, a B2B SaaS Quote-to-Cash Automation platform, where I focus on building, automating, securing, and maintaining scalable cloud infrastructure. **Key Responsibilities & Achievements:** • **Cloud Infrastructure:** Managed and modernized AWS infrastructure, including migrating workloads from Amazon ECS to Amazon EKS across development, staging, and production environments. • **Kubernetes & Containerization:** Managed Kubernetes-based microservices, containerized applications, deployment strategies, and production workloads. • **CI/CD Automation:** Designed and improved GitHub Actions workflows, implemented AWS authentication using OIDC and IAM, automated deployment pipelines, and integrated ArgoCD for GitOps-based deployments. • **Infrastructure Monitoring:** Worked with Grafana, Prometheus, OpenTelemetry, and distributed tracing solutions to improve observability and troubleshoot production issues. • **Incident Management:** Implemented automated alert-to-incident workflows integrating Grafana, AWS SNS, AWS Lambda, and Jira Service Management. • **Production Reliability:** Troubleshot application failures, improved service resilience, implemented retry mechanisms, and optimized deployment workflows. • **DevOps Security:** Applied cloud security best practices, IAM access controls, secure deployment mechanisms, and infrastructure reliability improvements. I enjoy solving complex infrastructure challenges and helping engineering teams deliver reliable, scalable, and secure applications through automation and modern DevOps practices.

DevOps Engineer

ShareTrip • Fulltime

Jul 2022 - Oct 2025 • 3 yrs 3 mos

Worked as a DevOps Engineer at ShareTrip Limited, contributing to the design, deployment, automation, and maintenance of cloud infrastructure supporting travel technology platforms and business-critical applications. **Key Responsibilities & Achievements:** • **AWS Cloud Infrastructure:** Managed AWS infrastructure, including EC2, S3, EBS, ELB, RDS, VPC, IAM, and other cloud services. • **Kubernetes & Container Orchestration:** Managed AWS EKS clusters across development, staging, and production environments, supporting containerized microservices and application deployments. • **Infrastructure as Code:** Used Terraform and Ansible to automate infrastructure provisioning, configuration management, and environment setup. • **CI/CD & GitOps:** Implemented and maintained Jenkins-based CI/CD pipelines, Docker workflows, and ArgoCD for automated application deployments and GitOps practices. • **Monitoring & Observability:** Implemented and maintained monitoring and logging solutions using Prometheus, Grafana, Loki, and Tempo to improve system visibility and troubleshooting. • **Linux & System Administration:** Managed Linux-based servers, performed system troubleshooting, optimized resource utilization, and maintained application infrastructure. • **High Availability & Networking:** Worked on load balancing, Nginx Ingress, HAProxy, Keepalived, networking, SSL/TLS configuration, and infrastructure reliability. • **Security & Compliance:** Contributed to infrastructure security improvements and supported PCI DSS and ISO compliance audit requirements. • **Production Support:** Troubleshot production incidents, investigated infrastructure and application failures, and collaborated with development teams to maintain service availability. Focused on building reliable, scalable, secure, and automated infrastructure while improving deployment efficiency and operational stability.