
Nelly KL
Virtual administrative assistant and translator
Skills

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Portfolio
Werkervaring
Research officer / internal control and supervision
Banks • Fulltime
Oct 2019 - Present • 6 yrs 9 mos
• Managed and tracked case files within strict regulatory deadlines • Verified, quality-checked, and integrated data submitted by external parties, ensuring reliability and compliance • Wrote and distributed monthly reports (statistical bulletins, regulatory statements) to 23 partner institutions • Main point of contact for coordinating and handling information requests from multiple internal and external stakeholders • Took part in functional testing and quality monitoring during the rollout of a new in-house software tool • Processed and tracked customer complaint files • Wrote a complete user manual, making procedures accessible to all end users • Led training sessions for branch staff • Tracked and reported anomalies during testing phases