
Ernesta L.
Virtual Assistant and Digital Support Specialist
Skills

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Werkervaring
Public
4 yrs 9 mos
Customer service advisor
Jun 2026 - Present • 5 mos
Provide customer service through outbound calls, appointment scheduling and day-to-day administrative support. Manage customer enquiries, maintain accurate records, coordinate appointments and ensure tasks are completed efficiently while delivering a professional and helpful service.
Diary manager
Feb 2025 - Jun 2026 • 1 yr 4 mos
Managed and coordinated busy diaries, ensuring appointments were scheduled efficiently and accurately. Liaised with assessors, customers and internal teams to arrange appointments, minimise clashes and maintain balanced workloads. Responsible for updating schedules, handling changes and cancellations, and ensuring a smooth and organised day-to-day service.
Account executive
Feb 2022 - Feb 2025 • 3 yrs
Responsible for market and client research, using platforms such as Tussell to analyse data, contracts and market opportunities. Created professional PowerPoint presentations and reports, researched prospective clients and markets, maintained accurate data, and supported business development and account management activities. Developed strong analytical, organisational, communication and presentation skills while managing multiple priorities and deadlines.