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Fiverr Pro
Nederlands
$
USD
Alakhe N
@ngalo_tech
Software Engineer
Zuid-Afrika
Engels
Over mij
I am a highly analytical and logic-driven Software Engineer with over two years of experience in international systems support and data pipeline management. I specialize in architecting clean backend logic, designing relational database models, and building web frameworks like Flask. I am skilled at optimizing algorithm structures and documenting clear technical specifications.
Skills
Alakhe N
offline •
Bekijk mijn diensten
Scripting
I will write a custom python script to automate your boring tasks or daily work
Gegevens opschonen
I will clean parse and structure your messy data using python
Portfolio
Werkervaring
Client Support
JetBlue • Fulltime
Jan 2024 - Sep 2025 • 1 yr 8 mos
• Supervised a high-volume international inbound operations pipeline, providing first-line technical diagnostics, user account troubleshooting, and system configuration support for global callers. • Concurrently navigated multiple complex enterprise application ecosystems (including Sabre Global Routing and Amazon Connect telephony matrices) to process data updates and ensure zero-error record updates. • Maintained a strict target handling matrix under high-stress operational delays, leveraging active listening and structural problem-solving to de-escalate friction points and preserve corporate service standard metrics. • Ensured total data integrity and platform compliance by accurately entering customer telemetry variables, scheduling data payloads, and tracking event timelines directly into relational backend database. Key Achievements: • Elite Queue Conformance: Successfully managed a continuous, high-volume queue tracking an average call-handling metric of under 8 minutes per complex resolutions. • Certified Operations Specialist: Successfully cleared comprehensive international onboarding certification covering advanced remote diagnostics, compliance auditing rules, and multi-tenant tool navigation. • Data Integrity Champion: Recognized by team leadership for maintaining a 99.8% accuracy rating across dense system data entry sheets and profile update logs.
