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nidaarais

Nidaa Rais

@nidaarais
Indonesië
Engels, Indonesisch
Sommige informatie wordt in het Engels weergegeven.
Over mij
I help improve customer communication so it becomes clearer, more professional, and still feels human. With a background in Customer Relations, I have experience handling daily chats, including inquiries and complaints across WhatsApp and social media. I focus on rewriting responses, creating reply templates, and refining tone so messages are easy to understand and not misleading. My goal is to help you communicate better while maintaining a consistent and empathetic approach.... Lees meer

Skills

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nidaarais
Nidaa Rais
offline • 
Gemiddelde reactietijd: 2 uur

Bekijk mijn diensten

Proeflezen
I will rewrite and improve your english or indonesian texts
VanafUS$ 15 / projectMeer informatie
Bewerken en herschrijven
I will proofread and edit your thesis, paper, or academic document
VanafUS$ 15 / projectMeer informatie

Portfolio

Werkervaring

Shopee

Customer Relations

Shopee • Fulltime

Dec 2020 - Dec 2021 • 1 yr

Handle day-to-day customer inquiries and complaints across multiple channels (WhatsApp & Instagram), ensuring clear, timely, and empathetic responses. Manage and maintain customer data in CRM (Zendesk), including logging cases, verifying information, and keeping records accurate and well-organized. Work closely with store operations and internal teams to investigate issues and follow up on resolutions, while also identifying recurring problems and suggesting improvements to the process. Used to working with high volume, maintaining attention to detail, and making sure each case is handled properly from start to finish.