Nilay Jaiswal

IT Support & Network Support Specialist

Freelancing Career • Freelance

Dec 2020 - Present • 5 yrs 5 mos

I deliver structured IT support and infrastructure management for business environments, focusing on system reliability, network stability, and operational continuity. With a background in Computer Science, formal training in Project Management, and certifications in CompTIA Network+ and CompTIA Security+, I approach IT operations with both technical depth and structured execution. I specialize in diagnosing and resolving complex network issues including WiFi instability, LAN challenges, connectivity failures, and performance bottlenecks. My focus is on root cause analysis, optimizing configurations, and ensuring stable, efficient network performance. On the systems side, I manage troubleshooting and performance optimization across endpoints and applications, resolving errors, improving efficiency, and maintaining consistent performance in business-critical environments. I provide remote support with a structured, outcome-driven approach, minimizing downtime while maintaining clear communication with users and stakeholders. Additionally, I support infrastructure operations including endpoint environments, access control, system configuration, and basic server-level support, ensuring systems remain secure, reliable, and aligned with business needs. My approach combines technical expertise with project-driven execution, focusing on long-term stability, scalability, and efficient IT operations.