Nur Islam

Chief Technology Officer (CTO)

SoftThrive • ZZP

Nov 2024 - Present • 1 yr 9 mos

• Define and execute technology strategy to support business growth and competitive advantage, aligning technical initiatives with organizational objectives • Lead, mentor, and scale cross-functional teams of engineers, architects, and DevOps professionals, growing team from 8 to 22 members • Oversee end-to-end product development lifecycle from ideation through deployment and ongoing maintenance • Collaborate with CEO and C-level executives to translate business goals into scalable technical solutions • Establish robust engineering practices, coding standards, and comprehensive quality assurance processes • Ensure scalability, reliability, and security of all platforms and infrastructure components across cloud environments • Monitor and evaluate emerging technologies including AI/ML for strategic adoption and competitive positioning Key Achievements: • Spearheaded design and launch of SaaS platform, increasing user acquisition by 45% and client retention by 30%, contributing to 60% year-over-year revenue growth • Led migration of legacy systems to cloud-native AWS architecture, improving application performance by 70%, reducing downtime by 95%, and cutting operational costs by 40% • Implemented comprehensive CI/CD and DevOps practices, reducing deployment time from 3 hours to 30 minutes (80% improvement) and increasing release frequency from monthly to weekly • Delivered AI-powered mobile and web solutions for enterprise clients, earning exceptional testimonials and industry recognition

Chief Executive Officer (CEO) & Founder

Hosted By One.com | Webhosting made simple • ZZP

Dec 2013 - Present • 12 yrs 8 mos

• Established and successfully scaled HOST HAB into a trusted web hosting provider with 99.99% uptime guarantee serving clients globally • Designed and implemented comprehensive server infrastructure, DevOps pipelines, and cloud solutions ensuring speed, security, and reliability • Directed business development initiatives, strategic partnerships, and client acquisition strategies expanding customer base across local and international markets • Oversaw product innovation and service offerings including shared hosting, VPS, dedicated servers, and managed WordPress hosting solutions • Managed technical support and operations teams ensuring 24/7 customer support availability and maintaining high customer satisfaction rates • Supervised financial operations, budgeting, resource allocation, and strategic planning for sustainable business growth Major Achievements: • Built HOST HAB's strong reputation for exceptional customer support and service reliability in competitive hosting market • Successfully spearheaded complex migration projects for high-profile clients ensuring zero downtime and seamless transitions • Achieved rapid business growth through strategic adoption of cutting-edge technologies including Nginx, cPanel/aaPanel, Cloudflare CDN, and CI/CD automation pipelines • Expanded operational reach with global client base while maintaining competitive pricing structure and premium service quality • Recognized as trusted hosting partner for businesses and organizations seeking secure, affordable, and performance-driven hosting solutions

Lead DevOps Engineer | Team Lead - Software Engineer

SoftServe • Fulltime

Oct 2020 - Nov 2024 • 4 yrs 1 mo

• Spearheaded planning, initiation, and execution of multiple complex projects simultaneously, ensuring on-time delivery within budget constraints and aligned with stakeholder expectations • Managed comprehensive cost oversight, performance monitoring, and complete project lifecycle management for large-scale technical initiatives • Collaborated effectively with contractors and cross-functional teams to meet aggressive deadlines without compromising build quality or security standards • Delivered detailed project status updates and comprehensive reports to stakeholders and executive leadership team • Facilitated strategic meetings between key project stakeholders to discuss deliverables, establish timelines, and resolve conflicts effectively • Directed setup and ongoing management of server environments, ensuring optimized performance and robust security infrastructure • Led implementation of CI/CD pipelines using Jenkins and Docker, improving release management processes and reducing deployment time by 30% • Wrote, troubleshot, and optimized clean, maintainable code ensuring high performance and functionality in production environments • Translated design mockups and wireframes into fully functional web applications using HTML5, CSS3, AJAX, and JSON with strong focus on UX/UI best practices • Configured and fully automated WHMCS solutions, streamlining web hosting operations and customer management systems