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obijuandev

Juan M

@obijuandev

Software Engineer

Colombia
Engels, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a Software Engineer and Lead Developer with extensive experience in the WordPress ecosystem, specifically leading core development for Newsletter Glue and managing complex ESP integrations. I specialize in technical support, bug triaging, and infrastructure development, with a strong background in troubleshooting and coaching junior team members.... Lees meer

Skills

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obijuandev
Juan M
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Technische ondersteuning
I will help with your domain dns, dkim in cloudflare, lovable and email
VanafUS$ 15 / projectMeer informatie

Werkervaring

LearnDash

Tier 2 Support

LearnDash

Sep 2020 - Jan 2023 • 2 yrs 4 mos

Communicated with escalated customers and analyzed bugs reported by Tier 1 team members. Focused on high-level troubleshooting and technical analysis to resolve complex software issues within the LearnDash ecosystem.

Elementor

Technical Support Engineer

Elementor • Fulltime

May 2018 - Sep 2020 • 2 yrs 4 mos

Worked on customer support and technical support tier 1 assisting the first line of support triaging reported issues and escalating to the tier 2 support team as needed.