Malik

CRM Automation & Email Marketing Specialist

TRAINING TRENDS • Freelance

Dec 2025 - May 2026 • 5 mos

I'm responsible for managing CRM systems, automating customer communication workflows, and supporting lead generation activities for training and educational programs. Key responsibilities include: • Managing customer and student data within CRM platforms • Building automated email and follow-up workflows • Creating email marketing campaigns for training promotions and student engagement • Organizing lead pipelines and tracking inquiries from prospective students • Automating onboarding and registration processes • Supporting sales and customer communication systems • Generating reports and tracking campaign performance • Integrating forms, calendars, and communication tools for workflow efficiency Tools Used: HubSpot, GoHighLevel, ActiveCampaign, Mailchimp, Zapier, Google Workspace

CRM Automation & Client Communication Specialist

Legal Services • ZZP

Mar 2024 - Oct 2024 • 7 mos

I'm responsible for managing client communication systems, CRM workflows, and lead intake processes for a legal services organization. Key responsibilities include: • Managing client records and consultation inquiries within CRM platforms • Building automated email and follow-up systems for client onboarding • Organizing legal consultation pipelines and appointment scheduling workflows • Supporting lead generation and client intake operations • Creating email communication campaigns for client updates and engagement • Automating document request and follow-up processes • Tracking inquiries, consultations, and case-related communication activity • Improving workflow efficiency through CRM automation and process organization Tools Used: HubSpot, GoHighLevel, ActiveCampaign, Mailchimp, Zapier, Google Workspace