Olga F

Business Analyst

Jun 2024 - Present • 2 yrs 2 mos

Worked for Orion Innovation (the company is not in the list). Worked on a fast-growing product in the healthcare sphere, focused on improving agent experience. Gathered and analyzed business requirements in collaboration with stakeholders and SMEs to produce PRDs in Confluence. Modeled and documented business processes using BPMN/UML diagrams to support requirements analysis and stakeholder communication. Created detailed User Stories and Acceptance Criteria; documented highly detailed technical requirements in Jira. Defined integration requirements: REST/GraphQL APIs (methods, error handling, data mapping and transformation). Maintained and prioritized the product backlog based on business needs and team capacity. Lead requirement grooming sessions and team presentations, actively participated in other Scrum ceremonies. Delivered requirements for 30+ succesfully developed initiatives. Delivered requirements for a built-in payment solution and system integrations, contributing to reduced agent handling time by 15%. Ensured clear and consistent communication with other product teams to align requirements with existing client systems. Incorporated AI tools (ChatGPT, Claude, v0 by Vercel) into my working process. Actively studied new tools and methodologies to improve my expertise.

Senior Technical Writer

Jun 2019 - May 2024 • 4 yrs 11 mos

Worked for Orion Innovation (the company is not in the list). Created documentation for all types or users (deploying, using, administering, and trobleshooting guides). Created API documentation in Swagger. Updated existing documents to keep them up-to-date and ensure stylistical consistency with the latest technical writing guidelines. Worked in DITA-based tools and published documents in multiple sources and formats (PDF books, support sites, HTML-based Online Help) while efficiently re-using the content. Creatied content plans for release planning and represented documentation team on the core product meetings. Worked with graphic tools (Miro, MS Visio, inkscape) for creating informative illustations. Collaborated with project managers, testers, developers, and other SMEs to provide a high-quility documentation with excellent technical precision. Conducted document reviews (peer, technical reviews). Managed internal documentation and doc team spaces in Jira and Confluence. Trained new technical writers and assisted with their onboarding into the project. Actively worked on improving team workflow and internal processes.