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Nederlands
$
USD
Koppel je AI aan Fiverr
Tihomir S
@omi_slavov
Customer Operations and Compliance Specialist
Bulgarije
Bulgaars, Engels, Nederlands
Over mij
I am a Customer Operations and Compliance professional with over 6 years of experience in multilingual international environments. I specialize in Customer Support, Escalation Management, Quality Assurance, and Enhanced Due Diligence (EDD). I am fluent in English and Dutch with a proven ability to investigate complex cases and improve operational processes.
Skills
Tihomir S
offline •
Bekijk mijn diensten
Software testen
I will evaluate your ai response output
Klantenservice
I will provide customer support services
Werkervaring
Software Applications Specialist
Sutherland • Fulltime
Mar 2022 - Present • 4 yrs 8 mos
Managed complex customer cases and operational inquiries in a multilingual environment. Resolved high-priority escalations while maintaining customer satisfaction and SLA compliance. Supported quality assurance initiatives through case reviews and performance monitoring. Supported QA activities for an AI translation tool, identifying defects and validating content. Assisted on-boarding and training new employees on processes and systems.
Insurance Policy Administrator
Accenture • Fulltime
Jan 2021 - Jan 2022 • 1 yr
Administered insurance products offered by the company. Performed various service duties for customers and updated current and new policies to customers. Ensured accurate data management and policy maintenance within the insurance sector.
