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Fiverr Pro
Nederlands
$
USD
Alona C.
@onac_va
I will be your data entry specialist with 9 years BPO experience
Filippijnen
Engels
Over mij
Hi! I'm Ona, a Virtual Assistant from the Philippines 🇵🇭
I help busy business owners save time with accurate data entry, document formatting, and admin support.
What I offer:
✓ MS Word & Google Docs Formatting
✓ Fast & Accurate Data Entry - 40+ WPM
✓ Email & File Organization
✓ Research & Document Creation
With 9+ years BPO experience, TESOL Certified, and TESDA NC II, I deliver clean, error-free work on time.
I'm detail-oriented, reliable, and a fast learner. Let's work together! Message me to get started 😊
Skills
Alona C.
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Data typen
I will do fast and accurate data entry and excel work
Bestandsconversie
I will do data entry, PDF to excel, virtual assistant tasks
Portfolio
Werkervaring
- Process Development @ Genpact Band 5B - Process improvement, data accuracy, PRA
Genpact • Fulltime
Apr 2026 - Present • 4 mos
ROLES: Customer Service | Collection Specialist | Process Developer - Process Developer: Created and updated SOPs, process guides, and training materials for US/UK clients - Process Automation: Identified manual tasks and built Excel Macros/workflows to reduce processing time by 40% - Data Entry & Documentation: Maintained 99.9% accuracy in handling sensitive client data and reports in MS Word/Excel - Collection Specialist: Managed accounts, coordinated with clients, and achieved monthly collection targets - Customer Service: Handled high-volume calls/emails with 95%+ CSAT while maintaining 40+ WPM - Trained and mentored new associates on process compliance, documentation, and data standards
Healthcare Back Office @ Sagility - Intake, CSS, Behavioral data
Healthcare Australia • Fulltime
Feb 2022 - Jan 2025 • 2 yrs 11 mos
- Back Office Support: Processed and validated data with 99%+ accuracy for healthcare accounts - Document Handling: Created, formatted, and updated reports, SOPs, and process documentation using MS Word and Excel - Quality & Compliance: Ensured all tasks met strict quality standards and HIPAA compliance requirements - Process Improvement: Identified manual tasks and suggested workflow improvements to increase efficiency - Collaboration: Worked with team leads and US clients to meet daily productivity and quality targets
Process Associate/ Band 5A- 5
Genpact • Fulltime
Sep 2016 - Oct 2021 • 5 yrs 1 mo
ROLES: Process Developer | Collection Specialist | Customer Service - Process Development: Created and updated SOPs, training guides, and process documentation for US/UK clients. Reduced manual process time by 40% through Excel automation - Data Entry & Reporting: Maintained 99.9% accuracy in handling sensitive client data, reports, and documents using MS Word, Excel, and Google Sheets - Collection Specialist: Managed accounts receivable, coordinated with clients, and consistently met monthly collection targets - Customer Service: Handled high-volume inbound calls and emails with 95%+ CSAT and 40+ WPM typing speed - Training & Mentoring: Trained and onboarded 15+ new associates on process compliance, documentation standards, and quality ADDITIONAL BPO EXPERIENCE: Process Associate | Sagility | [ilay mo dates] - Healthcare back office data processing with 99%+ accuracy Customer Service Representative | Alorica | 2014 - 2016 - US Telco account with Top Performer award for 3 consecutive months
