Osama Malik

Operations Manager

Neben Solutions • Fulltime

May 2023 - Feb 2025 • 1 yr 9 mos

-Developed and led strategic growth plans, increasing affiliate program revenue by 20%. -Established and nurtured key affiliate relationships, improving partner retention and reducing issue resolution time by 30%. -Recruited, negotiated, and onboarded 50+ affiliates, expanding strategic partnerships by 15%. -Conducted in-depth campaign analysis using advanced data metrics, achieving 25% increase in overall ROI. -Collaborated on marketing enhancements, leading to a 10% improvement in platform engagement. -Implemented and managed fraud detection systems, reducing risk and fraud activities by 20%. -Delivered detailed performance reports and analytics that guided executive-level decisions. -Performed competitor and market research, supporting innovative growth strategies. -Mentored a cross-functional tech team, driving agile operations and software integration initiatives.

Virtual Assistant & E-commerce Coordinator

High-Flyer • Parttime

Sep 2022 - Jun 2023 • 9 mos

-Managed one retail Shopify store and three wholesale Shopify stores, overseeing end-to-end operations including product listing, theme customization, customer support, and order fulfilment. -Conducted detailed competitor research and market analysis to improve product placement and pricing strategies. -Designed and implemented promotional email campaigns and social media strategies, leading to a 30% increase in user engagement. -Streamlined logistics and inventory management processes, reducing fulfillment delays by 40% -Developed visual merchandising layouts on Shopify to enhance user experience and conversion rate

Administrative & Customer Support Specialist

Aleko • Freelance

Feb 2020 - May 2022 • 2 yrs 3 mos

-Managed Aleko's Shopify store end-to-end, including product uploads, collection organization, and complete order fulfilment lifecycle. -Provided timely and professional customer support, addressing inquiries and processing returns, enhancing customer loyalty and retention. -Executed product optimization techniques to boost sales visibility and improve search engine rankings. -Maintained meticulous documentation systems and assisted in operational procurement tasks, improving efficiency. -Handled CRM data integrity through regular updates, import/export tasks, and fraud monitoring.