
Osama Malik
Reliable support for your business from backend to growth
Skills

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Werkervaring
Operations Manager
Neben Solutions • Fulltime
May 2023 - Feb 2025 • 1 yr 9 mos
-Developed and led strategic growth plans, increasing affiliate program revenue by 20%. -Established and nurtured key affiliate relationships, improving partner retention and reducing issue resolution time by 30%. -Recruited, negotiated, and onboarded 50+ affiliates, expanding strategic partnerships by 15%. -Conducted in-depth campaign analysis using advanced data metrics, achieving 25% increase in overall ROI. -Collaborated on marketing enhancements, leading to a 10% improvement in platform engagement. -Implemented and managed fraud detection systems, reducing risk and fraud activities by 20%. -Delivered detailed performance reports and analytics that guided executive-level decisions. -Performed competitor and market research, supporting innovative growth strategies. -Mentored a cross-functional tech team, driving agile operations and software integration initiatives.
Virtual Assistant & E-commerce Coordinator
High-Flyer • Parttime
Sep 2022 - Jun 2023 • 9 mos
-Managed one retail Shopify store and three wholesale Shopify stores, overseeing end-to-end operations including product listing, theme customization, customer support, and order fulfilment. -Conducted detailed competitor research and market analysis to improve product placement and pricing strategies. -Designed and implemented promotional email campaigns and social media strategies, leading to a 30% increase in user engagement. -Streamlined logistics and inventory management processes, reducing fulfillment delays by 40% -Developed visual merchandising layouts on Shopify to enhance user experience and conversion rate
Administrative & Customer Support Specialist
Aleko • Freelance
Feb 2020 - May 2022 • 2 yrs 3 mos
-Managed Aleko's Shopify store end-to-end, including product uploads, collection organization, and complete order fulfilment lifecycle. -Provided timely and professional customer support, addressing inquiries and processing returns, enhancing customer loyalty and retention. -Executed product optimization techniques to boost sales visibility and improve search engine rankings. -Maintained meticulous documentation systems and assisted in operational procurement tasks, improving efficiency. -Handled CRM data integrity through regular updates, import/export tasks, and fraud monitoring.
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acedmav75

Portugal
Great seller, communication was great. Paid attention to the little details and offered great suggestions for making things better. Went above and beyond to ensure i got exactly what i needed and wanted. 10/10 would highly recommend, his skill set is very well rounded!

acenatorr

Verenigde Staten
A pleasure to work with, great and quick communication, and attentive to detail. Overall a great experience. Will hire again, highly recommended!
