Daniela S

Virtual Legal Assistant

Law • Freelance

Jan 2022 - Present • 4 yrs 4 mos

As a Legal Assistant at a family law firm, I provide essential administrative and legal support to the attorney, ensuring smooth case management and effective communication. My responsibilities include: • Manage and organize email communication, prioritizing urgent matters and drafting case-related responses • Prepare and file legal documents, including adoption petitions, court forms, and official notices • Manage Clio case management tasks, including opening matters, updating case information, drafting documents, and handling billing and vouchers • Communicate with clients, attorneys, and third parties to support case progress • Assist with administrative workflows and case organization Tools: Clio, Dropbox, NYSCEF, EDDS, Defender Data, Google Workspace, Microsoft Office.

Interconnection Specialist

Teleperformance • Fulltime

Oct 2019 - Dec 2023 • 4 yrs 2 mos

* Collaborated with supervisors to conduct performance evaluations, helping team members advance professionally. * Trained and audited team members to boost productivity, ensure accuracy, and improve product knowledge. * Collected customer documents and submitted solar panel applications through various web portals and email, significantly reducing project rejections. * Managed multiple inboxes and responded to inquiries within SLA timeframes to support workflow efficiency and customer satisfaction. * Utilized platforms such as Salesforce, Google Workspace (Gmail, Google Sheets, Drive), various solar panel submission portals, DocuSign, Foxit, and Adobe PDF daily to streamline communication, document management, and application processes.