I will provide technical customer support via zendesk or intercom

Providing exceptional technical support is about more than resolving tickets. It's about helping users succeed with your product while delivering valuable insights that improve your software over time.

With over 8 years of customer support experience, I help SaaS companies, software businesses, AI startups, and technology brands deliver fast, professional, and empathetic customer support through Zendesk, Intercom, Freshdesk, and Help Scout.

I act as the bridge between your users and your product team by resolving customer issues, documenting recurring problems, and ensuring important feedback reaches the right people. Whether your customers need help logging in, understanding features, troubleshooting integrations, resolving billing concerns, or navigating onboarding, I provide clear, accurate, and customer-focused assistance that enhances their experience.

Services include:

Tier 1 and Tier 2 technical support

Login and account access troubleshooting

Billing and subscription support

Product onboarding assistance

Feature guidance and user education

Bug identification and detailed escalation reports

Ticket categorization and prioritization

Zendesk, Intercom, Freshdesk, and Help Scout