I will write your faq, build zendesk knowledge base

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Francis A

Verenigd Koninkrijk

Ik spreek Engels

283 bestellingen voltooid

FAQ, Knowledge Base and Help Center Specialist

I write high-converting FAQ pages, knowledge base articles, and help center guides that deflect tickets. Beyond writing, I also save you the technical headache of publishing your content. I am fully e...
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Over deze dienst

I build high-performing Help Centers that deflect tickets and protect your support queue.


I translate complex platform logic into clear, step-by-step visual documentation for non-technical users.


What I Do for Your Platform:


  1. Full Backend Layout: I organize your categories, sections, and hierarchies directly inside Zendesk Guide or Freshdesk.
  2. Visual Workflows: Every guide features custom, annotated screenshots showing exactly where a user must click.
  3. Technical Troubleshooting: Expert documentation for API disconnects, onboarding friction, error codes, and billing issues.
  4. Optimized Metadata: I set up precise search tags and labels so users find answers instantly.


How It Works:


  1. Provide a staging/sandbox login or a quick video walkthrough (Loom) of your product.
  2. We map out the top user bugs causing support tickets.
  3. I build, format, and launch the live documentation inside your ecosystem.


Please message me before ordering to review your app's workflow!

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write your faq, build zendesk knowledge base
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write your faq, build zendesk knowledge base

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Gebruikers- en trainingshandleidingen

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Branche:

Software

Taal:

Engels

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