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I will write your faq, build zendesk knowledge base

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Francis A

Verenigd Koninkrijk

Ik spreek Engels

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Knowledge Base Architect and Zendesk Expert

I design and build integrated Help Centers that reduce support tickets and scale operations. Instead of basic text docs, I work inside your platform backend to launch functional troubleshooting hubs. ...

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Over deze dienst

I build high-performing Help Centers that deflect tickets and protect your support queue.

I translate complex platform logic into clear, step-by-step visual documentation for non-technical users.

What I Do for Your Platform:

Full Backend Layout: I organize your categories, sections, and hierarchies directly inside Zendesk Guide or Freshdesk.
Visual Workflows: Every guide features custom, annotated screenshots showing exactly where a user must click.
Technical Troubleshooting: Expert documentation for API disconnects, onboarding friction, error codes, and billing issues.
Optimized Metadata: I set up precise search tags and labels so users find answers instantly.

How It Works:

Provide a staging/sandbox login or a quick video walkthrough (Loom) of your product.
We map out the top user bugs causing support tickets.
I build, format, and launch the live documentation inside your ecosystem.

Please message me before ordering to review your app's workflow!

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