
Abrar A
Customer Support And Digital Solutions Expert
Skills

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Portfolio
Werkervaring
Manager Operations And Brand Establishment
Software Development • Fulltime
Jan 2024 - Present • 2 yrs 9 mos
Leading brand establishment, business development, operations, and digital project coordination for international clients. I have been involved in establishing and developing multiple complete digital marketplaces and platforms from concept through implementation, including: • Find A Great Therapist (FAGT) • Jaded Illuzions • KPPR Events & Marketing • Add Coffee UK My role involves understanding business requirements, developing platform strategies, coordinating design and development teams, managing branding and digital services, supporting client communication, and ensuring projects move from concept to a functional business platform. I work closely with clients and internal teams to deliver complete digital solutions across websites, marketplaces, branding, marketing, and business operations.
Customer Support Executive
AZ Glass and Door Connection • Fulltime
May 2020 - Dec 2022 • 2 yrs 7 mos
Worked as a Customer Support Agent, handling customer calls, emergency service requests, and bookings for glass and door repair services. Coordinated with handymen and emergency service providers, managed daily customer support operations, maintained customer and service data in Excel spreadsheets and CRM systems, and ensured accurate updates and follow-ups throughout the service process.