p
pawelpodworny

Pawel P

@pawelpodworny

I will fix your travel problem when your flight goes wrong

Verenigd Koninkrijk
Engels, Pools, Frans, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I’m a travel operations professional with several years of experience in the travel industry, specialising in flights, disruptions and complex itineraries. I’ve worked with international travellers, airlines and travel suppliers at WeSki and Trip.com, handling rebooking, rerouting, flight changes and operational problems. I speak English, Polish, French and Spanish and provide practical, clear solutions when travel doesn’t go to plan.... Lees meer

Skills

p
pawelpodworny
Pawel P
offline • 

Bekijk mijn diensten

Reisplannen
I will fix your travel problem or flight disruption
VanafUS$ 50 / projectMeer informatie

Werkervaring

WeSki

Customer Service and Operations Consultant

WeSki • Fulltime

Sep 2024 - Present • 2 yrs

Led a team of three while mentoring over 15 consultants. Directed the operational response for 1,000+ customers during a major resort-access crisis. Owned complex flight escalations and redesigned flight-risk processes, eliminating missed-flight incidents and saving over £50,000 annually.

Trip.com

Flight Specialist

Trip.com • Fulltime

Aug 2022 - Mar 2024 • 1 yr 7 mos

Resolved high-volume international travel disruption cases involving cancellations and complex rebooking. Utilized multilingual skills and advanced booking systems to deliver seamless experiences. Ranked Top 3 globally for Trustpilot feedback and improved email quality standards.