
Pedro C
Business Reporting and Excel Dashboard Specialist
Skills

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Portfolio
Werkervaring
Accenture
Fulltime • 8 yrs 7 mos
Team Lead (Program Delivery)
Jun 2022 - Present • 3 yrs 11 mos
Service governance and E2E delivery (planning, dependencies and risks) for enterprise talent/EX platforms, coordinating business stakeholders and technical teams. Definition and execution of roadmap (workflows, UX, reporting) with prioritization by impact to improve self-service and user experience. Coordination of integrations and data flows between platforms (e.g., HCM/ATS/LMS/EX), ensuring operational continuity and data quality. Definition of KPIs and reporting (Power BI/analytics) for monitoring adoption, operational performance and roadmap decision making. Led the use case and functional delivery of a support chatbot (Q&A) for self-service, defining flows, acceptance criteria and coordination with the technical construction team.
Implementation Consultant
Oct 2017 - Jun 2022 • 4 yrs 8 mos
Led discovery and definition of requirements (BRD/user stories) for multi-module initiatives (HCM/ATS/LMS/EX), coordinating delivery with technical teams. E2E support in UAT, cutover preparation and hypercare support, ensuring adoption and post go-live stability. Automation of recurring operational tasks (Python/Selenium/APIs) and measurement/experience improvements with GTM + HTML/JS to reduce manual effort and errors.