Favour A
Workflow Automation and CRM Specialist
Skills

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Portfolio
Werkervaring
Akure Techhub
Freelance • 3 yrs 10 mos
Business Process Automation Consultant
Feb 2026 - Present • 3 mos
Designed and implemented multi-step automation workflows to improve business efficiency and reduce manual tasks across sales, marketing and operations. KEY RESPONSIBILITIES: Consulted with businesses to identify inefficiencies and automation opportunities. Developed multi-step automated workflows using modern automation tools. Integrated third-party tools and APIs to streamline data flow and reporting. Provided documentation and training for staff to ensure smooth adoption of new systems. ACHIEVEMENTS: Increased team productivity by automating repetitive tasks across multiple departments. Reduced operational errors by implementing standardized automated processes. Delivered 10+ workflow solutions that directly contributed to revenue growth.
Operations Efficiency & Automation Analyst
Nov 2025 - Feb 2026 • 3 mos
Optimized business operations by analyzing workflows, implementing automation solutions and creating performance monitoring systems for improved decision-making. KEY RESPONSIBILITIES: Analyzed existing business processes to identify bottlenecks and inefficiencies. Developed and deployed automation solutions to optimize workflows and resource allocation. Collaborated with cross-functional teams to integrate automated systems into daily operations. Created reports and dashboards to monitor automation impact and performance metrics. ACHIEVEMENTS: Streamlined internal operations, cutting task completion time by 50%. Implemented automated reporting that improved decision-making speed for management. Successfully deployed end-to-end workflow automations across multiple departments.
Workflow Automation & CRM Specialist
Oct 2021 - Feb 2025 • 3 yrs 4 mos
Helped startups and small businesses streamline operations by designing automated workflows and CRM systems that improve efficiency, reduce manual work, and increase sales conversions KEY RESPONSIBILITIES: Designed automated workflows to eliminate repetitive tasks Integrated tools such as email platforms, CRM systems, and project management tools Built and optimized sales pipelines Implemented lead tracking and follow-up automation Trained clients on system usage and best practices ACHIEVEMENTS: Reduced manual administrative tasks by up to 60% for clients Improved lead response time by 40% through automation Built customized CRM systems for 20+ businesses Increased client conversion rates through optimized pipeline tracking