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philusdignity

Philus D

@philusdignity

From Overwhelmed Support to Outstanding Effortless Experience

Nigeria
Engels, Frans, Nederlands, Russisch, Portugees, Italiaans, Kroatisch, Deens, Hebreeuws, Malagassisch
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi and Welcome. RULE 1: Your Project Success Is My Top Priority I’m a dedicated expert in CRM platforms, email marketing, and phone systems with a proven focus on building seamless business solutions that drive results. I help businesses strengthen customer connections through customized CRM setups, user-friendly designs, and targeted marketing strategies. Every project is tailored to fit unique goals, ensuring professional, results-driven outcomes. Outside work, I enjoy reading business books, exploring new tech tools, and staying active outdoors.... Lees meer

Skills

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philusdignity
Philus D
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

CRM-management
I will setup gorgias hubspot zendesk zoho suitedash honeybook pipedrive shopify crm
VanafUS$ 25 / projectMeer informatie
VoIP en telefonie
I will setup 3cx ringcentral quo vicidial openphone twilio zoom call voip sip ivr a2p
VanafUS$ 30 / projectMeer informatie

Portfolio

Werkervaring

Customer Service & CRM Expert (E-Commerce)

Confidential DTC E-Commerce Brand (Shopify) • Freelance

May 2025 - Present • 1 yr

Customer Service & CRM Specialist supporting high-volume Shopify e-commerce brands generating $100K+ monthly revenue. Responsible for designing, managing, and optimizing end-to-end customer support systems across email, live chat, and CRM platforms to ensure fast response times, high CSAT, and scalable operations. Key responsibilities and achievements: Managed high-volume customer support across Email and Live Chat for a fast-growing DTC brand Built and optimized Zendesk support workflows, including: Ticket routing and automation rules SLA tracking and escalation logic Macro templates for faster response times Integrated Shopify + Zendesk + CRM automation to sync orders, refunds, shipping updates, and customer data Designed customer lifecycle workflows (order confirmation, shipping issues, refunds, chargebacks, post-purchase support) Created support dashboards and reporting to track: First response time Resolution time Ticket volume by category Agent performance Reduced support backlog and improved response speed by implementing automation-first processes Collaborated with fulfillment and operations teams to resolve order and delivery issues efficiently Supported brands operating in fast-paced, high-ticket, high-volume environments Experienced in building scalable customer service systems, not just answering tickets.