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Cloud Support/Application Support
Accenture • Fulltime
Nov 2024 - Present • 1 yr 8 mos
Monitored AWS ECS clusters and Athena query pipelines for enterprise clients, reducing recurring incident volume by ~30% Maintained 99%+ SLA compliance via structured incident response and escalation workflows Performed root-cause analysis on cloud infrastructure failures, improving MTTR across multiple deployment cycles Built CloudWatch dashboards and log-based proactive alerts — reducing manual monitoring overhead