Piya Sinha

AVP Inside Sales and Customer Service

Mapmygenome India Limited • Fulltime

Aug 2014 - Present • 11 yrs 10 mos

From Curiosity to Impact: When I joined Mapmygenome over twelve years ago, I had one simple goal — and I was just excited to begin: to make a real difference in people’s lives through the power of science and personalized healthcare. What started as a passion soon became a mission. Over the years, I’ve worn many hats — strategist, customer champion, process optimizer, and relationship builder — each role shaping my journey toward driving customer success and operational excellence. I led from the front, strengthening customer relationships, elevating service management, and maximizing sales performance. Every initiative I took aimed at ensuring our solutions were efficient, scalable, and deeply customer-focused. I believe the best results come when strategy meets empathy. That’s why my approach has always been to blend innovative thinking with a customer-first mindset, delivering measurable improvements in service quality, reducing operational costs, and streamlining processes. From collaborating with cross-functional teams to integrating technology that aligns with our corporate vision, I’ve seen how synergy transforms operations into impact. Working closely with HNI clients, and expanding our reach in NGS, cancer, diabetes, and preventive genomics, I’ve helped strengthen Mapmygenome’s standing as a trusted leader in personalized genome services. For me, success isn’t just numbers or targets met — it’s the stories of individuals whose lives have been enriched, decisions empowered, and futures transformed because of the work we do. Because at the end of the day, my philosophy is simple: Earn yourself a chance. Then make that chance count.