
Pablo Q
Security Operations Incident Response Leader
Skills

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Werkervaring
IBM
Fulltime • 8 yrs 11 mos
X-Force Threat Management - SIEM QRadar - Blue Squad Leader
Jun 2021 - Aug 2022 • 1 yr 2 mos
Provided technical leadership and oversight of XFTM activities, including use case implementation for threat analysis and QRadar architecture recommendations. Managed service resilience, identified improvement opportunities, and hosted operational calls with customers to review metrics and define priorities.
Managed Security Services - Global Operations Manager
Feb 2016 - Jul 2021 • 5 yrs 5 mos
Managed security services and operations across global locations including the US, Costa Rica, and Brazil. Led workstreams in launch readiness, reporting, and operational effectiveness. Oversaw recruitment, training, and performance monitoring through KPIs while providing coaching to engineers and team leads.
Managed Security Services - Escalation Engineer
Oct 2013 - Feb 2016 • 2 yrs 4 mos
Drove delivery of global 24x7 Managed Security Services. Performed analytical and technical roles in design, implementation, and delivery of IT security solutions. Addressed incidents using trace analysis and debugging tools, and provided support for platforms including Cisco, Juniper, Checkpoint, and Palo Alto.