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Puneet
@puneetkatyal660
Business Operations and SOP Documentation Specialist
India
Hindi, Engels
Over mij
I help businesses create clear, structured, and professional operational documentation designed to improve workflow organization and process consistency.
My work includes Standard Operating Procedures (SOPs), workflow documentation, onboarding workflows, customer support process documentation, and internal business process guides tailored to operational requirements.
I focus on delivering practical, business-ready documents with clear structure, professional formatting, and easy-to-follow workflows.
Feel free to message me before placing an order to discuss your requirements.
Skills
Puneet
offline •
Bekijk mijn diensten
Templatedocumenten en opmaak
I will create professional sops, workflows and business process documentation
Portfolio
Werkervaring
Senior Analyst – Global New Accounts (UK)
American Express • Fulltime
Jan 2025 - Present • 1 yr 4 mos
Worked in customer operations and application review processes for UK business accounts. Responsibilities included document verification, workflow handling, escalation coordination, compliance review, customer communication, and operational process management.
Senior Analyst – New Business Acquisition
Google • Fulltime
May 2022 - Dec 2024 • 2 yrs 7 mos
Supported business acquisition and operational research workflows for enterprise clients. Responsibilities included market research, business process coordination, structured communication, lead qualification, reporting, and operational workflow support.
