q
qainsightpro

Faizan Haider

@qainsightpro

Quality Assurance Specialist

Pakistan
Sommige informatie wordt in het Engels weergegeven.
Over mij
Senior Quality Assurance professional with experience in customer support quality monitoring, call evaluations, SOP compliance, KPI reporting, and agent performance improvement. I help businesses improve their customer service quality through detailed audits, feedback, and actionable recommendations.... Lees meer

Skills

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qainsightpro
Faizan Haider
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Zakelijk
I will provide professional quality assurance and call monitoring services
VanafUS$ 5 / projectMeer informatie
Klantenservice
I will create QA scorecards and sop checklists for customer support teams
VanafUS$ 5 / projectMeer informatie

Werkervaring

Fintech

Senior Quality Assurance Supervisor

Fintech • Fulltime

Feb 2026 - Present • 6 mos

Responsible for monitoring live and recorded customer calls, evaluating agent performance, ensuring SOP compliance, preparing QA reports, KPI analysis, and providing coaching feedback.